Refund & Returns Policy – Donalds Mobility Scooters
At Donalds Mobility Scooters, your satisfaction is our top priority. We want you to feel confident in your purchase, which is why we’ve designed a clear and fair Refund & Returns Policy to give you peace of mind when shopping with us.
Returns
If you are not fully satisfied with your purchase, you may return your item within 30 days of delivery for a refund or exchange. To be eligible for a return, the product must be in new, unused condition, with all original packaging, manuals, and accessories included. Items that show signs of wear, damage, or misuse may not qualify for a full refund.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original method of payment within 7–10 business days. Please note that shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).
Exchanges
If you wish to exchange your product for a different model, you may do so within the 30-day return period. Any difference in price will be adjusted accordingly.
Non-Returnable Items
For safety and hygiene reasons, certain products such as opened batteries, cushions, or personal care items are non-returnable. Custom or special-order items may also be excluded from returns.
Contact Us
To initiate a return or exchange, please contact our Customer Support Team at [your email/phone number]. We’ll provide instructions and assist you through every step of the process.
At Donalds Mobility Scooters, we stand by the quality of our products and are committed to ensuring a smooth and hassle-free shopping experience.